Quick Tips for Expediting Claims

We try our best to expedite all claims as efficiently as possible. Here are a few tips to help ensure that everything is in order for a speedy response.

• Be sure to use the correct claim form.
• Each claim should include your:
  • Policy number
  • Policyholder name 
  • Policyholder address, including ZIP code
  • Phone number
  • Date(s) of service
  • Signature
  • Sign and dated authorization by patient or guardian (if patient is a minor)
• Check the specific instructions for each policy, and send any additional information required.
• Send a claim form completed in its entirety to receive prompt review of your claim. If you cannot get your physician's signature on your claim form, please be sure to sign the Authorization to Release Information. We will then request the additional information directly from your physician. However, this will increase the time it takes to process your claim.

Also, please note that by signing the Authorization to Release Information, you are giving Aflac New York the authorization to request the required documentation to review your claim. Without a signed authorization from the patient or guardian of the patient, or executor of the estate, if the patient is deceased, all documentation will have to be requested from the patient.

By following these tips, we’ll be able to respond to your claim as quickly as possible.

Aflac New York Toll-Free: 1-800-366-3436