At Aflac New York, we do everything we can to assist our agents, from professional training by the best in the business to top-notch electronic selling tools and marketing materials.
One of the most valuable tools our sales agents have is our brand visibility. Our national advertising campaign adds to agents' credibility and lays the groundwork for enhancing customer confidence. Aflac New York also offers its agents the following support tools:
- Agent Customer Service Toll-Free Number
- Professional Orientation, Training, and Certifications
- Professional Field Marketing Materials
Agent Customer Service Toll-Free Number
Aflac New York has a toll-free number for use by Aflac New York agents:
- 1-800-743-2326—Customer service representatives are available to answer agents' questions Monday-Friday from 8a.m. to 5p.m. Eastern time.
Professional Orientation, Training, and Certifications
All prospective Aflac New York sales agents complete a mandatory field training orientation that prepares them for their roles as part of the Aflac New York field force. In addition to this mandatory training, Aflac New York also has a mentoring program for new agents and provides specialized training classes to educate our field force on Aflac New York 's technologies, products, and procedures. These include:
- SmartApp® recognized by the Smithsonian Institution for its technical ingenuity)
- Advanced Automation Training
- Enrollment Management System
- Employee Benefits Communication
- Office Management System Training
- Flex and Flex Refresher Training
- Tax-Saving Illustration Training
- Enrollment Certification Program
- Aflac New York Product Training
- Action Selling Training
- Coordinator Accreditation Program
Professional Field Marketing Materials
Marketing
Aflac New York makes available to our sales agents a vast assortment of employee mailers, brochures, fact sheets, and flyers—everything necessary to assist you in marketing our products.
Marketing Advisory Council
To maintain a continuous exchange of ideas between the field force and Aflac New York's management team, we established the Marketing Advisory Council (MAC), a group of agents. MAC's mission is to generate, discuss, communicate, and implement ideas that help Aflac New York shape the systems, services, and sales materials provided to the field force.
